Terms & Conditions
Ordering from Drone Junkie.co.uk is very easy simply find the items you want to buy, add them to your basket and then follow the checkout procedure entering your delivery details, then payment is made by credit or debit card through our secure payment system or by Paypal if you have an account. An email will be sent when your items have been despatched. In the event of items being out of stock we will inform you as soon as possible with estimated delivery times or an alternative. We aim to despatch all orders the same day or within 48 hours of receipt of the order.
Cut off time for dispatching same day is 3pm.
Orders received from a Friday after 3pm to Sunday will be dispatched on the next working day (Monday).
Goods remain the property of Drone Junkie Limited until cleared funds are available for the said item or items, we can refuse to deliver the goods until cleared payment is available or in the event of non payment or reverse payment we reserve the right to collect the goods if they have been shipped and claim expenses for the recovery of the goods.
If for any reason you are unhappy with your purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it. We will issue a refund for the price you paid for the item excluding any postage costs. If the return is due to Drone Junkie.co.uk making a mistake in your order we will also refund appropriate postage costs where applicable upto a limit of £8.95 for larger items , We can also arrange collection for faulty items (please note we will reclaim the shipping costs if the item is deemed not to be faulty or user error.
If the return is due to the item being damaged or faulty then please contact us, we will inspect and test return and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection, Items that are returned and not found to be faulty by us or our suppliers can not be refunded and a admin charge will be incurred our rate is currently £45.00 per hour although this is subject to change at any time. You should also inform us of items that have been damaged during delivery within 24 hours of receiving it so we can make the appropriate claims, parcels that are delivered and show signs of damage must be signed for as damaged with the delivery agent. If you are returning an item please make sure you use sufficient packaging so it doesn't get damaged in transit.
A 10% Restocking fee will be applied for items returned that have been opened this is because we need to fully test the item before placing back on sale in our store. Also we recommend using a recorded delivery or insurance for valuable items. Drone Junkie.co.uk is not responsible for returns that never make it back to us .Please also note we can be very busy at times and therefore it is usually anything between 2 – 14 working days to test items sent to us. Additionally if we require replacement parts to come in from our main suppliers then this will incur further delays.
Any Faulty goods must be reported within 3 days of receiving them via our website.
Please use contact us first, to report the issue and get a return authorization.
We can not refund or replace items that have not been used correctly and then damaged, this includes Quadcopter kits, RTF Quadcopters, Escs, Motors and all related products on our website which might be beyond the operators skills, please make sure you have a reasonable expectation of the results when learning to fly model aircraft and obtain insurance from the BMFA and fly from legal and safe sites.
Warranty / Modification Policy
Please test all electronic items in a non destructive way before making any modifications to your purchase. Failure to do so will void any warranty with Drone Junkie Ltd.
- Please test flight controller boards (via USB) BEFORE soldering the header pins on.
- Please test your ESC's in a non destructive manner BEFORE soldering them onto your quad. Removing the motor wires and soldering directly is in our experience risky – many ESC's get damaged in this way.
- Please make sure whilst powering up a VTX it has a suitable antenna connected as failure to do so will result in permanent damage
Drone Junkie does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources. All content is provided 'as is' and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. Drone Junkie reserves the right to cancel and refund orders at any time. By purchasing from Drone Junkie you are agreeing to these terms and conditions.
International copyright and trademark laws protect the entire contents of the Site. The owners of the intellectual property and copyrights are Drone Junkie. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permission from Drone Junkie.
VAT IS CURRENTLY CHARGED AT 20% (When Applicable)
General Data Protection Regulation (GDPR)
Under this regulation we are required to advise you of how we use and store your personal information such as your name, shipping / billing address, email address and telephone / mobile phone numbers. Use of your Personal Information We use your personal information to operate our business and working relationship with you to create invoices, delivery notes and statements. We may also contact you via telephone / mobile phone or email with regard to specific ongoing orders or overdue invoices.
We do not sell or share your personal information with third parties for their own commercial uses.
Security of your Personal Information.
When we collect information about you from you we make sure that we minimise what we collect. We try to collect enough accurate and up to date information to provide you with an efficient customer service. We try not to keep your information for longer than we need it and we make sure that the records we have about you are managed properly and deleted promptly and securely when we no longer need them.
We have policies and procedures to make sure your information is only available to our employees who need to see it to do their job, and we train those employees appropriately. In everything we do with your information we try to be fair, lawful and open and we take seriously our obligations towards your privacy and the protection of information we may hold about you.
The Data Protection Act 1998 gives you certain rights towards your personal information. We take all reasonable efforts for you to exercise those rights. You have the right to see all the personal information we hold about you by making a routine enquiry as part of our usual customer service by contacting us on above telephone number and address.